Rules and Policies at EWA

What happens if I miss a class? What is my registration payment for, and how often do I get charged for it?  Is Auto Debit required? How much money do I get if I refer a friend?

These are some pretty common questions we get in the EWA office.  Check out our Rules and Policies below.  Hope this clears some things up. {This is always posted on our website as well….Click Here for Allen or Click Here for Prosper}

Registration Fees – Payment for registration fees is due at the time of enrollment. This fee is good for one calendar year from the date of registration and also allows you to receive membership discounts on open gyms, Saturday Night Out and clinics. A letter will be sent directly to your home when your registration fee is expired. Without this insurance fee paid, your child will not be allowed to attend his/her class. Please respond to this letter promptly once you receive it.

Electric Funds Transferred (EFT) Payment – We sign everyone up to take advantage of our EFT Payment System. We can draft a credit card or bank account, saving you the trouble of having to remember to write monthly tuition checks. Bank and credit card drafts will hit your account on the 1st  of each month or the following business day if this date falls on a Sunday.  Please note that this is required.

Missing a Class – Athletes will be given two options for missing a class. In either case, the office must be notified within two weeks of the absence, and each athlete will only be allowed to make-up 1 class missed per month. Option 1 is to attend our *NEW* scheduled make-up class on the 3rd Saturday of the month {Please check our Calendar of Events for specific times each month}.  This class will be appropriate for all classes and all levels. Please preregister with the office. Option 2 is to receive a free Open Gym pass allowing the student to attend either preschool Open Gym or Friday night Open Gym for free. This pass is not good for Saturday Night Out. For team make-ups, you must talk with your team coaches.

Dropping a Class – In order for us to maintain proper record keeping, all individuals dropping a class are to submit a written drop notice to the office 30 days prior to the drop date. We ask that you please fill out this slip 30 days in advance and return it to the office staff. Please do not give these slips to the coaches. You will be billed for your child/children for 30 days from the date our office staff (not our coaching staff) receives your written notice. It is not sufficient to verbally give your 30 days notice.

Referral Discounts – A major portion of our business is referred to us from current clientele, for which we are very grateful. We consider it a compliment to our services and professionalism. In response to your referrals, we will apply a $20 credit to your next month’s tuition for each new family referred. In order for Eagle’s Wings to reward your referral, your name must be in the “referred by” space on the registration form.